Gas is cut over unpaid bills despite payments made

Residents of a north-west London block of flats have been left without heating or hot water since 23 October due to historic unpaid energy bills totalling £600,000, despite monthly payments being made over several years. Approximately 126 homes are affected, with £300,000 owed to the gas provider and £300,000 to the electricity supplier. The building's management company, Rendall & Rittner, which took over in May 2026, acknowledged the seriousness of the situation and is working with the freeholder and energy suppliers to restore services.

Tenants, including families with young children and disabled residents, have expressed distress over the lack of heating and hot water, highlighting concerns about mismanagement of funds and a lack of clarity on where payments have gone. Temporary heating and shower facilities have been provided, but residents remain worried about who will cover the costs and seek assurances to prevent a recurrence. Rendall & Rittner stated that historic costs will be reviewed before charges are apportioned.

Read the full story: BBC UK News.

Source: BBC UK News. Aggregated summary, not independent reporting.

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